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Policies

PRIVACY POLICY
Speed Dawg LLC will not, without the advance consent of the customer, disclose a customer's account number, personal information, any credit card transaction information, or any customer account information of any kind, to any third party other than to Speed Dawg's agents, bank, or the bank processor, and only for the sole purpose of assisting Speed Dawg LLC in completing and / or validating the transaction, or as specifically required by law. 

SECURITY STATEMENT
Speed Dawg LLC would like you to know that we are protecting your information, specifically credit card data, throughout the transaction process. Additionally, all customer information stored after the transaction is complete is protected from unauthorized access and use.

SHIPPING
Products will generally ship within one to three business days from the time that an order is placed using USPS Priority or First Class mail. Please allow up to 4 weeks for custom orders or out of stock items. The shipping fee is $4.95 for orders up to the amount of $40.00, and $6.95 for orders over $40.00 regardless of the number of items ordered for delivery in the continental United States. For international orders, the shipping cost will be determined by the current USPS rate and an invoice will be e-mailed to the customer prior to shipping.

PRODUCT RETURNS & EXCHANGES
Every item is inspected for quality prior to shipping to the customer. If you need to return an item due to a product defect or a packing error made by Speed Dawg, contact us first by calling 717-741-2665 or 866-906-7801 or by e-mail at customerservice@speeddawg.com. When making the return, insure the item for its purchase price and pre-pay the shipping charges. Speed Dawg will refund any shipping charges paid to return the item. This does not apply to returns being made for styling or sizing changes. Speed Dawg will not accept items for return or exchange after 30 days of the original ship date. All returned items are subject to a quality inspection. Custom orders are not eligible for refund or exchange. Speed Dawg will not accept worn or damaged items for exchange or refund. Items returned to  Speed Dawg in unacceptable condition will be returned to the customer at the customer's expense and the customer's shipping charges will not be reimbursed.
 
PAYMENT POLICY
Speed Dawg will accept payment via Visa, MasterCard, Discover, American Express, PayPal, Certified Checks, Personal Checks and Money Orders. PayPal must be used when ordering from outside of the United States.

PERSONAL CHECKS

All checks should be made payable to: Speed Dawg
Speed Dawg will hold all personal checks for a period of up to 5 business days to ensure that the check clearing process has occurred. After the transfer of funds has been verified, the product will be shipped to the customer.